Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bumpstraw.com. If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@bumpstraw.com

  • Returns must be returned to bumpstraw.com within 30 days of your original shipping date
  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags and packaging material included. The packaging can not be damaged or missing in any way. This is how we ensure that YOU receive brand new and un-altered items. Please do not order multiples of the same or similar item with the intention of returning the majority of your order. Please contact us before ordering if you need information regarding your items, and we will be happy to help you avoid a return. If this policy is abused, we may charge a restocking fee, or refuse service.
  • Items that have been attempted or installed, scratched, run, "taken for a ride" or blemished in any way are NOT acceptable returns. This literally means ANY instance that shows the item is not brand new, just as it came from the factory. Our returns department is well trained to be able to determine if an item has been used or altered in any way. We do this to fully protect ALL customers.
  • Items MUST be in original sealed and unopened condition to avoid a restocking/processing fee of up to 25%
  • Returns must be safely packaged to prevent shipping damage and additional fees (insurance and tracking is recommended). It is fairly common for shipments to sustain minor damage from insufficient packing material. The best option is to replicate the packing that the item had, when you received it from our location.
  • Returns MUST be pre-approved to obtain an RMA authorization for any return to be processed.
  • Returns that do not meet these requirements will not be processed and will be returned to the customer or are subject to a processing fee.
  • Returned items that utilized any FREE shipping promotion for the order, are subject to a refund, minus our actual shipping cost of the order. The amount we paid to ship to you originally will be deducted from your refund. *Technically the shipping wasn't free for us, we simply covered that cost in exchange for your order. If you return/cancel the order, then we must recover our expense of your original shipping.
  • The customer is responsible for the safe return shipping to our location. We advise that all returns be packaged safely and that shipping insurance and tracking is purchased to protect your return. All returns must be authorized by our sales team before the return can be processed.

    Once your return is received and inspected by our returns department, your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-7 business days after your credit is applied for it to be posted to your account.