Refund policy

Returns and Replacements

30-day returns: You can return unused items within 30 days of delivery. Email support@bumpstraw.com with your order number to start a return, and we'll reply with instructions. Please don't ship anything back until we've replied.

Used items: Because BumpStraw is a personal-use item, we can't accept returns of items that have been used.

Damaged, defective or wrong item: Email us within 30 days of delivery with your order number and a photo. Once the item is sent back, we'll send a replacement or issue a refund, including shipping.

All returns must be sent back. Refunds and replacements are processed once we receive the item.

Shipping costs: If the problem is our fault (damaged, defective or the wrong item), we refund shipping. For other returns, the customer pays return shipping and original shipping isn't refunded.

Refunds: Once we receive and check your return, we refund your original payment method. Your bank may take an additional 2–7 business days to post the credit.

Questions? Email support@bumpstraw.com.